Client Bill of Rights

Consumers of social work services

Consumers of social work services offered by social workers licensed by the State of Minnesota have the right:

1. To be informed of the social worker’s license status, education, training and experience;
2. To examine public records maintained by the Board of Social Work which contain the credentials of a social worker;
3. To obtain a copy of the Grounds for Disciplinary or Corrective Action Standards of Practice and Ethical Conduct from the Minnesota Board of Social Work, from the State Register and Public Documents Division, Department of Administration, 117 University Avenue, St. Paul, MN 55114-1095;
4. To report complaints to the Minnesota Board of Social Work, 335 Randolph Ave, Suite 245, Saint Paul, MN 55102;
5. To be informed of the cost of professional services before receiving the services;
6. To privacy as defined by rule and law;
7. To be free from being the object of discrimination on the basis of race, religion, gender, or other unlawful category while receiving social work services;
8. To have access to their records as provided in subpart 1a and Minnesota Statutes, Section 144.335, subdivision 2; and
9. To be free from exploitation for the benefit or advantage of the social worker.

• MN Board of Social Work: Competent Services — It’s Your Right (PDF)

Consumers of marriage and family therapy services

Consumers of marriage and family therapy services offered by marriage and family therapists licensed by the State of Minnesota have the right:

1. To expect that a therapist has met the minimal qualifications of education, training, and experience required by state law;
2. To examine public records maintained by the Board of Marriage and Family Therapy that contain the credentials of a therapist;
3. To report complaints to the Board of Marriage and Family Therapy;
4. To be informed of the cost of professional services before receiving the services;
5. To privacy as defined and limited by rule and law;
6. To be free from being the object of unlawful discrimination while receiving services;
7. To have access to their records as provided in the Minnesota Health Records Act (Minn. Stat. 144.291 to 144.298), except as otherwise provided by law or prior written agreement; and
8. To be free from exploitation for the benefit or advantage of a therapist.

• MN Board of Marriage and Family Therapy Client Bill of Rights (PDF)

Filing a complaint

Each Minnesota licensing board receives and responds to complaints about services provided within its own scope of practice.

Orka clinicians are licensed under several Minnesota boards. If your clinician is not a licensed social worker, marriage and family therapist, or professional clinical counselor, the equivalent rights and complaint process are set by their own licensing board — ask your clinician or email usand we’ll point you to them.

Codes of ethics

Our clinicians practice under the codes of ethics for their professions:

• Social Worker Code of Ethics
• Counselor Code of Ethics (ACA)
• Psychologist Code of Conduct (APA)