Frequently Asked Questions

Questions? We’ve got answers.

Everything you might want to know before getting started.

Getting started

How do I get started?

Start with a free 15-minute consult, or browse our therapists and book directly. We’ll help you find the right fit — there’s no paperwork required just to begin.

Do you work with kids and teens?

How do I choose the right therapist?

What if I’m in crisis right now?

Insurance & cost

Do you take my insurance?

Why did I get a bill?

What are my benefits?

How much will I pay?

What is private pay (fee-for-service)?

Can I get reimbursed if you’re out-of-network?

What questions should I ask my insurance company?

Can I use my HSA or FSA?

Do you offer bundled service packages?

What is the Good Faith Estimate?

Sessions & telehealth

Are you virtual only?

Is teletherapy as effective as in-person?

How long are sessions?

What do I need for a telehealth session?

How do I reschedule or cancel?

Privacy & records

Is my information confidential?

Will therapy go on my record?

What is the Client Bill of Rights?

Still have questions?

Book a free 15-minute consult and ask us anything. No cost, no commitment.

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